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  • Online Help


    If you have any questions before making a purchase, chat with our online operaters to get more informations.


    Please log in to "MY ORDERS" to get your order status or other after-sales issues.

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Home » FAQ


Q : Why do I choose you?
A : We are one of the web's first online stores and has been helping the fashion-conscious look fabulous since 2008.Our target audience is the fashion conscious 18-35 women's wear market. We aim to be exciting and innovative, offering our customers the fashions they wanted.Most important is we are safe and guaranteed.

Q:Will I have to pay sales tax?
A:We will  mark the package in  low value , but we can't promise no sales tax.

Q : May i know whether you are safe?
A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.

Q : How can I place an order?
A:At our store, ordering is easy and simple.Just follow some steps you will get what you want.For more details you can refer to this link :http://www.sheinside.com/How-to-order-a-276.html .

Q : How can I do the payment?
A:There are different ways you can choose to pay at our webiste.You can choose paypal,credit card and others. More ways you can find follow this link : http://www.sheinside.com/How-to-Pay-a-278.html .

Q : What currencies can i pay?
A:There are three currencies : US dollar, EURO and GB pound. You can find this on the top right corner of the page.

Q : Do you have a shop?
A:We just do the business on line.

Q : How can I choose my size?
A:For every item we do offer an size chart or specific size description under the page below,please measure carefully before your buying.

Q : What's your newest items?
A : You can pay attention to this link: http://www.sheinside.com/daily-new.html

Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time.
Q : Can I exchange my item,size or shipping address?
A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can i get my order?
A:Different shippping method will cause different delivery time. But you can find more follow this link: http://www.sheinside.com/Shipping-Info-a-280.html

Q : Can i return my item?
A:If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link : http://www.sheinside.com/Return-Policy-a-281.html

Q : Is your cloth dressed nice?
A:Yes they are fashion and cool .You can view our customer's look book at this link:  http://www.sheinside.com/member-image-list.html

Q : How to contact you?
A:You can contact us via our ONLINE HELP or click this link : http://www.sheinside.com/contact-us.html


Q : Why my order is divided into two orders or more?
A : We will send out the well-prepared items first. And the rest will be dispatched later soon once they're ready .
For the customers from the USA, some items are shipped from US warehouse first.And the rest maybe dispatched from other warehouse .

Q : Why i can not enjoy the discount as the coupon said?
A : The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. 
Attention: One order can only use one coupon.
2015-05-26 07:39:55