Receiving time = Processing time +Shipping time

Notice:
Receiving time: Time needed for your order to be received successfully since you made the order

Processing Time: Around 2-5 Days
Processing Time refers the time needed for the preparation of order item(s) before shipping.

Shipping Time:  Around 3-15 Days

Air mail: Free Shipping , Shipping time: 10-15 days.
Standard:  EMS, 5-10 Days, US$7.
Expedited: DHL or UPS,   3-5 Days,  US$15

Sheinside.com chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

In essence this means that faulty products can be returned to us, we will make the repairs or instant exchange and ship them back to you.Address for return will send when you ask from the customer service.

 
Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.

 
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to service@Sheinside.com and we may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

 
Color aberration exists due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. We will not regard the following problems as quality problem: material differentia from the buyer's imagination, buyer when using it finds the product not beautiful enough or the color doesn't suit, etc.

 
In the case of the serious damage or obvious color differentia between the product you receive and the order you made, please contact our customer service representative as soon as possible. We will arrange your request for exchange or refund. Please make sure the product is unused and send it back to us within 7 days of your receipt of product. Product can not be returned after the laundry.


In case of your not satisfying about the product received from us, please contact our customer service as soon as possible at service@sheinside.com.